Sophistec Dev House
Sophistec Dev House

Salesforce

We connect your ERP and Salesforce into one synchronized ecosystem, eliminating data silos and enabling real-time sales and CRM visibility.

Unifying ERP and Salesforce for Smarter, Faster Sales Operations

Businesses often struggle with disconnected ERP and CRM systems, manual data entry, inconsistent records, and delayed visibility across sales and customer interactions. These challenges slow down deal progression, reduce collaboration between teams, and increase the risk of data errors. The Salesforce Add-On Integration resolves these issues by enabling secure, real-time synchronization of accounts, leads, opportunities, tasks, and cases, delivering a single source of truth for sales and support teams.

Key Features

🔐 Secure API Credential Integration
🔄 Real-Time Data Synchronization
👥 Account, Contact & Lead Management
📈 Opportunity & Deal Tracking
🧾 Task & Case Handling
📊 Unified CRM Dashboard
⚙️ Automated Data Mapping
📧 Two-Way Communication Updates 
Module Breakdown

Salesforce

Each functional component of the system is modular and scalable for easy customization.

API Setup & Authentication

Connect to Salesforce securely using your Consumer Key and Consumer Secret credentials.

API Setup & Authentication

Connect to Salesforce securely using your Consumer Key and Consumer Secret credentials.

Accounts & Contacts Sync

Automatically sync account and contact details between ERP and Salesforce.

Accounts & Contacts Sync

Automatically sync account and contact details between ERP and Salesforce.

Opportunities Management

Manage and track opportunities with real-time updates on deals and stages.

Opportunities Management

Manage and track opportunities with real-time updates on deals and stages.

Leads Integration

Automatically import and sync leads with full visibility across platforms.

Leads Integration

Automatically import and sync leads with full visibility across platforms.

Cases & Tasks Sync

Keep track of customer cases and assigned tasks in both systems simultaneously.

Cases & Tasks Sync

Keep track of customer cases and assigned tasks in both systems simultaneously.

Activity Log & Dashboard

View synchronization history, timestamps, and performance metrics. 

Activity Log & Dashboard

View synchronization history, timestamps, and performance metrics. 
Features Highlights

Unified ERP CRM Integration

Synchronize Salesforce and ERP data in real time to eliminate duplication, improve collaboration, and accelerate sales performance.

🔐 1. Secure API Credential Setup for Full Access

Establish a secure connection between your ERP and Salesforce using encrypted API credentials. With just your Consumer Key and Consumer Secret, your system gains direct, protected access to Salesforce data. No manual exports required.

Key Capabilities:

⚡ 2. Built for Fast-Moving Sales Teams

Designed for agility, the Salesforce Add-On centralizes sales and support tools into one interface. Teams can manage leads, accounts, deals, and customer cases in one place. Helping them stay responsive and productive.

Key Capabilities:

📈 3. Real-Time Synchronization for Data Accuracy

Ensure your entire team always works with the latest data. The Add-On synchronizes information continuously, so every update made in Salesforce or ERP is immediately reflected in both systems.

Key Capabilities:

🧠 4. Intelligent Lead & Opportunity Management

Simplify the journey from lead to deal with structured tracking and smart automation. Leads are automatically categorized, and opportunities progress through stages seamlessly.

Key Capabilities:

One Platform, Multiple Industry Roles

Who Can Benefit from the System?

Organizations seeking clarity, compliance, and efficiency by visually documenting, standardizing, and continuously improving workflows across departments and operations.

💼 Sales Teams & Representatives
Overview:

Empower your sales staff with instant access to leads, opportunities, and accounts. All synchronized between systems.

Key Benefits:


🚀 Unified Lead Tracking: Access real-time lead and deal updates.


📊 Centralized Data: Manage Salesforce records directly from ERP.


💬 Instant Collaboration: Coordinate with colleagues using synced information.

🧑‍💼 Sales Managers & Executives
Overview:

Gain complete oversight of performance metrics, pipeline status, and team activities through a unified, up-to-date dashboard.

Key Benefits:


📈 Pipeline Visibility: View opportunities and lead stages in real time.


📋 Performance Tracking: Monitor conversions and deal closure rates.


🧭 Informed Decisions: Rely on live data synchronization for strategy planning.

🧰 IT & System Administrators
Overview:

Simplify CRM infrastructure management with an automated and secure integration that reduces redundancy and maintenance effort.

Key Benefits:


🔐 Secure API Handling: Protect data with encrypted credential management.


⚙️ Reduced Manual Tasks: Automate synchronization with minimal oversight.


🗂️ Streamlined Maintenance: Eliminate duplicate records across systems.

🏢 Customer Support & Service Teams
Overview:

Ensure customer service teams have instant access to updated case information and customer interactions for faster resolutions.

Key Benefits:


💬 Unified Customer Data: Access the latest customer and case details instantly.


🧾 Streamlined Ticket Handling: Manage Salesforce cases from within ERP.


🕒 Faster Response Time: Resolve support requests with current, accurate data.

🌐 Business Development & Strategy Teams
Overview:

Leverage integrated CRM insights to drive targeted campaigns and growth strategies.

Key Benefits:


🧭 Centralized Insights: Combine sales, marketing, and CRM analytics.


📊 Opportunity Mapping: Identify high-value leads using real-time data.


💡 Data-Driven Planning: Create strategies based on synchronized performance trends.

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